At Him & Her, we are committed to providing our customers with high-quality products and a satisfying shopping experience. If for any reason you are not completely satisfied with your purchase, we want to make it right. Our return policy has been established to ensure a smooth and easy process for our valued customers.
If you receive a faulty or defective product or the product does not function as advertised, please notify us within 3 days of delivery reaching our to us on our facebook page:
Facebook: https://www.facebook.com/himandherbangladesh
Our team will then review and verify the issue and if deemed defective, we will provide a full refund for the product price. Please keep in mind that the refund process may take 7-10 business days to complete. And all refund are processed as store credit.
We understand that receiving a damaged product can be disappointing, and we are here to help. Please send us an email with a description of the issue, along with your order number, and any relevant photos or videos. Our customer service team will then guide you through the next steps.
It is important to note that our return policy is limited to product defects and does not cover issues arising from normal wear and tear, or damage caused by improper use or handling. Additionally, the delivery charge is non-refundable.
Please be aware that we do not process refunds for any partial payments made by our customers to pre-order an item. When a partial payment is made for a pre-ordered item, it signifies a commitment to purchase the item, and we may have already ordered that item specifically for the customer. In the event of a cancellation, we incur losses as we are left with dead stock. Therefore, we kindly request our customers to carefully consider their purchase before making a partial payment for pre-ordered items.
At Him & Her, we are dedicated to providing the best possible customer service and we will do everything in our power to make sure you are satisfied with your purchase. If you have any questions or concerns, please don't hesitate to reach out to us. We are always here to help.